{"id":3969,"date":"2024-10-29T10:49:02","date_gmt":"2024-10-29T14:49:02","guid":{"rendered":"https:\/\/www.kuriosit.ca\/?p=3969"},"modified":"2025-03-11T13:17:04","modified_gmt":"2025-03-11T17:17:04","slug":"best-practices-for-controlling-tools-developed-by-superusers","status":"publish","type":"post","link":"https:\/\/www.kuriosit.ca\/en\/meilleures-pratiques-pour-controler-les-outils-developpes-par-des-superutilisateurs\/","title":{"rendered":"Avoid chaos: Best practices for controlling tools developed by superusers"},"content":{"rendered":"<style>.wp-block-kadence-column.kb-section-dir-horizontal > .kt-inside-inner-col > .kt-info-box3969_0f1538-c7 .kt-blocks-info-box-link-wrap{max-width:unset;}.kt-info-box3969_0f1538-c7 .kt-blocks-info-box-link-wrap{border-top:0px solid var(--global-palette7, #eeeeee);border-right:0px solid var(--global-palette7, #eeeeee);border-bottom:0px solid var(--global-palette7, #eeeeee);border-left:0px solid var(--global-palette7, #eeeeee);border-top-left-radius:0px;background:#ffffff;padding-top:0px;padding-right:0px;padding-bottom:25px;padding-left:0px;}.kt-info-box3969_0f1538-c7.wp-block-kadence-infobox{max-width:100%;}.kt-info-box3969_0f1538-c7 .kadence-info-box-image-inner-intrisic-container{max-width:100px;}.kt-info-box3969_0f1538-c7 .kadence-info-box-image-inner-intrisic-container .kadence-info-box-image-intrisic{padding-bottom:100%;width:600px;height:0px;max-width:100%;}.kt-info-box3969_0f1538-c7 .kadence-info-box-icon-container .kt-info-svg-icon, .kt-info-box3969_0f1538-c7 .kt-info-svg-icon-flip, .kt-info-box3969_0f1538-c7 .kt-blocks-info-box-number{font-size:50px;}.kt-info-box3969_0f1538-c7 .kt-blocks-info-box-media{border-radius:200px;overflow:hidden;border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;padding-top:20px;padding-right:20px;padding-bottom:20px;padding-left:20px;margin-top:0px;margin-right:10px;margin-bottom:0px;margin-left:0px;}.kt-info-box3969_0f1538-c7 .kt-blocks-info-box-media .kadence-info-box-image-intrisic img{border-radius:200px;}.kt-info-box3969_0f1538-c7 .kt-infobox-textcontent h2.kt-blocks-info-box-title{padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:5px;margin-right:0px;margin-bottom:10px;margin-left:0px;}.kt-info-box3969_0f1538-c7 .kt-infobox-textcontent .kt-blocks-info-box-text{color:var(--global-palette3, #1A202C);}.wp-block-kadence-infobox.kt-info-box3969_0f1538-c7 .kt-blocks-info-box-text{font-size:18px;font-weight:400;}.kt-info-box3969_0f1538-c7 .kt-blocks-info-box-link-wrap:hover .kt-blocks-info-box-text{color:var(--global-palette1, #3182CE);}.kt-info-box3969_0f1538-c7 .kt-blocks-info-box-learnmore{background:transparent;border-width:0px 0px 0px 0px;padding-top:4px;padding-right:8px;padding-bottom:4px;padding-left:8px;margin-top:10px;margin-right:0px;margin-bottom:10px;margin-left:0px;}@media all and (max-width: 1024px){.kt-info-box3969_0f1538-c7 .kt-blocks-info-box-link-wrap{border-top:0px solid var(--global-palette7, #eeeeee);border-right:0px solid var(--global-palette7, #eeeeee);border-bottom:0px solid var(--global-palette7, #eeeeee);border-left:0px solid var(--global-palette7, #eeeeee);}}@media all and (max-width: 767px){.kt-info-box3969_0f1538-c7 .kt-blocks-info-box-link-wrap{border-top:0px solid var(--global-palette7, #eeeeee);border-right:0px solid var(--global-palette7, #eeeeee);border-bottom:0px solid var(--global-palette7, #eeeeee);border-left:0px solid var(--global-palette7, #eeeeee);}}<\/style>\n<div class=\"wp-block-kadence-infobox kt-info-box3969_0f1538-c7\"><a class=\"kt-blocks-info-box-link-wrap info-box-link kt-blocks-info-box-media-align-left kt-info-halign-left\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/www.linkedin.com\/in\/pierre-lepage-janelle\/\"><div class=\"kt-blocks-info-box-media-container\"><div class=\"kt-blocks-info-box-media kt-info-media-animate-none\"><div class=\"kadence-info-box-image-inner-intrisic-container\"><div class=\"kadence-info-box-image-intrisic kt-info-animate-none kb-info-box-image-ratio kb-info-box-image-ratio-square\"><div class=\"kadence-info-box-image-inner-intrisic\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.kuriosit.ca\/wp-content\/uploads\/2024\/10\/LinkedIn-2025.jpg\" alt=\"\" width=\"600\" height=\"600\" class=\"kt-info-box-image wp-image-4621\" title=\"\"><\/div><\/div><\/div><\/div><\/div><div class=\"kt-infobox-textcontent\"><p class=\"kt-blocks-info-box-text\">By Pierre Lepage <\/p><\/div><\/a><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">The experts at KuriosIT examined a current issue in today's business reality: the impact of tools developed in-house by supertutors within an organization.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Superusers play an essential role in modern companies, developing innovative solutions to optimize internal processes. These are employees with advanced technical skills who develop tools and solutions to improve their own and their colleagues' productivity. However, while these initiatives may seem beneficial at first glance, they can also pose certain challenges within an organization. Here's a look at how these ad hoc tools can \"gangrenze\" an organization and eventually hinder its evolution.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Data fragmentation<br><\/strong>One of the main problems associated with a tool developed by superusers is data fragmentation. When different departments or individuals create their own solutions, data can be stored in a variety of formats and disparate locations. This makes it difficult to consolidate information and obtain a coherent overview of the company.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Safety and compliance<br><\/strong>Tools developed on the initiative of a superuser may not comply with the organization's security and compliance standards. In such a development context, superusers may not be aware of data security best practices, which can lead to vulnerabilities, data breach risks or the leakage of sensitive information.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Inconsistent processes<br><\/strong>The use of multiple, non-standardized tools within an organization can lead to inconsistencies in work processes. The fact that each department or team can develop its own methods and tools can complicate employee training, reduce operational efficiency and make it difficult for teams to collaborate and share information.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Maintenance and support<br><\/strong>It is not uncommon for tools developed on an ad hoc basis to lack documentation and support due to the context in which the tool is developed. If the tool's creator leaves the organization, it can be difficult for other resources to maintain or update these solutions. This can lead to service interruptions and over-dependence on specific individuals.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Overloaded IT resources<br><\/strong>In the event of technical problems related to in-house developed tools, IT teams can be overwhelmed by support requests for these unofficial tools when they are not equipped to respond. Troubleshooting requests for custom applications can monopolize IT teams' time, preventing them from focusing on broader digital transformation initiatives. Ironically... it is often, at root, the lack of availability of in-house IT teams to respond quickly to users' specific needs that drives users, and particularly super-users, to develop their own applications.&nbsp;<br>This creates a vicious circle, where the multiplication of custom applications adds to the workload of IT teams, resulting in long-term technological debts that can hamper innovation and the company's digital transformation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>How can we control these risks?<br><\/strong>To better control the risks associated with the development of internal tools by super-users, it is crucial to put in place clear governance policies and promote the use of standardized tools approved by the organization. Here are a few strategies for achieving this:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.kuriosit.ca\/wp-content\/uploads\/2024\/10\/Meilleures-pratiques-pour-controler-les-outils-developpes-par-des-superutilisateurs.png\" alt=\"Best practices for controlling tools developed by superusers\" class=\"wp-image-3982\" title=\"\" srcset=\"https:\/\/www.kuriosit.ca\/wp-content\/uploads\/2024\/10\/Meilleures-pratiques-pour-controler-les-outils-developpes-par-des-superutilisateurs.png 1920w, https:\/\/www.kuriosit.ca\/wp-content\/uploads\/2024\/10\/Meilleures-pratiques-pour-controler-les-outils-developpes-par-des-superutilisateurs-768x432.png 768w, https:\/\/www.kuriosit.ca\/wp-content\/uploads\/2024\/10\/Meilleures-pratiques-pour-controler-les-outils-developpes-par-des-superutilisateurs-1536x864.png 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-8f761849 wp-block-group-is-layout-flex\"><style>.kt-svg-icons3969_3a3a17-a1 .kt-svg-item-0 .kb-svg-icon-wrap{color:var(--global-palette4, #2D3748);font-size:50px;}.wp-block-kadence-icon.kt-svg-icons3969_3a3a17-a1{justify-content:center;}<\/style>\n<div class=\"wp-block-kadence-icon kt-svg-icons kt-svg-icons3969_3a3a17-a1 alignnone\"><style>.kt-svg-item-3969_3e6382-1e .kb-svg-icon-wrap, .kt-svg-style-stacked.kt-svg-item-3969_3e6382-1e .kb-svg-icon-wrap{color:var(--global-palette1, #3182CE);font-size:28px;}<\/style>\n<div class=\"wp-block-kadence-single-icon kt-svg-style-default kt-svg-icon-wrap kt-svg-item-3969_3e6382-1e\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_arrowDownCircle\"><svg viewbox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><polyline points=\"8 12 12 16 16 12\"\/><line x1=\"12\" y1=\"8\" x2=\"12\" y2=\"16\"\/><\/svg><\/span><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.kuriosit.ca\/wp-content\/uploads\/2024\/10\/Meilleures-pratiques-pour-controler-les-outils-developpes-par-des-superutilisateurs.png\" target=\"_blank\" rel=\"noreferrer noopener\">Download the checklist<\/a><\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">By implementing these strategies, organizations can leverage the skills and innovation of superusers, while minimizing the risks associated with ad hoc tools. The result is a more coherent, secure and efficient working environment, where individual initiatives contribute positively to overall corporate performance!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Header image from \u00a9. <a href=\"https:\/\/www.123rf.com\/profile_rawpixel\" target=\"_blank\" rel=\"noopener\">rawpixel<\/a>, <a href=\"https:\/\/www.123rf.com\/free-images\/\" target=\"_blank\" rel=\"noopener\">123RF Free Images<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>The experts at KuriosIT looked at a current issue in today's business reality: the impact of tools developed in-house by superusers within an organization. Superusers play an essential role in modern companies, developing innovative solutions with a view to optimizing internal processes. They are...<\/p>","protected":false},"author":38,"featured_media":3992,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"categories":[42],"tags":[],"class_list":["post-3969","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-developpement-logiciel"],"acf":[],"taxonomy_info":{"category":[{"value":42,"label":"D\u00e9veloppement logiciel"}]},"featured_image_src_large":["https:\/\/www.kuriosit.ca\/wp-content\/uploads\/2024\/10\/Superutilisateur.jpg",2500,1302,false],"author_info":{"display_name":"Evelyne Proulx","author_link":"https:\/\/www.kuriosit.ca\/en\/author\/eproulx\/"},"comment_info":0,"category_info":[{"term_id":42,"name":"D\u00e9veloppement logiciel","slug":"developpement-logiciel","term_group":0,"term_taxonomy_id":42,"taxonomy":"category","description":"","parent":0,"count":4,"filter":"raw","cat_ID":42,"category_count":4,"category_description":"","cat_name":"D\u00e9veloppement logiciel","category_nicename":"developpement-logiciel","category_parent":0}],"tag_info":false,"_links":{"self":[{"href":"https:\/\/www.kuriosit.ca\/en\/wp-json\/wp\/v2\/posts\/3969","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.kuriosit.ca\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.kuriosit.ca\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.kuriosit.ca\/en\/wp-json\/wp\/v2\/users\/38"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kuriosit.ca\/en\/wp-json\/wp\/v2\/comments?post=3969"}],"version-history":[{"count":8,"href":"https:\/\/www.kuriosit.ca\/en\/wp-json\/wp\/v2\/posts\/3969\/revisions"}],"predecessor-version":[{"id":4624,"href":"https:\/\/www.kuriosit.ca\/en\/wp-json\/wp\/v2\/posts\/3969\/revisions\/4624"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.kuriosit.ca\/en\/wp-json\/wp\/v2\/media\/3992"}],"wp:attachment":[{"href":"https:\/\/www.kuriosit.ca\/en\/wp-json\/wp\/v2\/media?parent=3969"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.kuriosit.ca\/en\/wp-json\/wp\/v2\/categories?post=3969"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.kuriosit.ca\/en\/wp-json\/wp\/v2\/tags?post=3969"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}