{"id":4142,"date":"2025-01-13T18:40:38","date_gmt":"2025-01-13T23:40:38","guid":{"rendered":"https:\/\/www.kuriosit.ca\/?p=4142"},"modified":"2025-03-10T14:12:46","modified_gmt":"2025-03-10T18:12:46","slug":"the-action-signal-an-indicator-to-help-decision-making","status":"publish","type":"post","link":"https:\/\/www.kuriosit.ca\/en\/le-signal-daction-un-indicateur-pour-aider-la-prise-de-decision\/","title":{"rendered":"The action signal: an indicator to aid decision-making"},"content":{"rendered":"<style>.wp-block-kadence-column.kb-section-dir-horizontal > .kt-inside-inner-col > .kt-info-box4142_70d702-09 .kt-blocks-info-box-link-wrap{max-width:unset;}.kt-info-box4142_70d702-09 .kt-blocks-info-box-link-wrap{border-top:0px solid var(--global-palette7, #eeeeee);border-right:0px solid var(--global-palette7, #eeeeee);border-bottom:0px solid var(--global-palette7, #eeeeee);border-left:0px solid var(--global-palette7, #eeeeee);border-top-left-radius:0px;background:#ffffff;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.kt-info-box4142_70d702-09.wp-block-kadence-infobox{max-width:100%;}.kt-info-box4142_70d702-09 .kadence-info-box-image-inner-intrisic-container{max-width:100px;}.kt-info-box4142_70d702-09 .kadence-info-box-image-inner-intrisic-container .kadence-info-box-image-intrisic{padding-bottom:100%;width:384px;height:0px;max-width:100%;}.kt-info-box4142_70d702-09 .kadence-info-box-icon-container .kt-info-svg-icon, .kt-info-box4142_70d702-09 .kt-info-svg-icon-flip, .kt-info-box4142_70d702-09 .kt-blocks-info-box-number{font-size:50px;}.kt-info-box4142_70d702-09 .kt-blocks-info-box-media{border-radius:200px;overflow:hidden;border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;padding-top:20px;padding-right:20px;padding-bottom:20px;padding-left:20px;margin-top:0px;margin-right:10px;margin-bottom:0px;margin-left:0px;}.kt-info-box4142_70d702-09 .kt-blocks-info-box-media .kadence-info-box-image-intrisic img{border-radius:200px;}.kt-info-box4142_70d702-09 .kt-infobox-textcontent h2.kt-blocks-info-box-title{padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:5px;margin-right:0px;margin-bottom:10px;margin-left:0px;}.kt-info-box4142_70d702-09 .kt-infobox-textcontent .kt-blocks-info-box-text{color:var(--global-palette3, #1A202C);}.wp-block-kadence-infobox.kt-info-box4142_70d702-09 .kt-blocks-info-box-text{font-size:18px;font-weight:400;}.kt-info-box4142_70d702-09 .kt-blocks-info-box-link-wrap:hover .kt-blocks-info-box-text{color:var(--global-palette1, #3182CE);}.kt-info-box4142_70d702-09 .kt-blocks-info-box-learnmore{background:transparent;border-width:0px 0px 0px 0px;padding-top:4px;padding-right:8px;padding-bottom:4px;padding-left:8px;margin-top:10px;margin-right:0px;margin-bottom:10px;margin-left:0px;}@media all and (max-width: 1024px){.kt-info-box4142_70d702-09 .kt-blocks-info-box-link-wrap{border-top:0px solid var(--global-palette7, #eeeeee);border-right:0px solid var(--global-palette7, #eeeeee);border-bottom:0px solid var(--global-palette7, #eeeeee);border-left:0px solid var(--global-palette7, #eeeeee);}}@media all and (max-width: 767px){.kt-info-box4142_70d702-09 .kt-blocks-info-box-link-wrap{border-top:0px solid var(--global-palette7, #eeeeee);border-right:0px solid var(--global-palette7, #eeeeee);border-bottom:0px solid var(--global-palette7, #eeeeee);border-left:0px solid var(--global-palette7, #eeeeee);}}<\/style>\n<div class=\"wp-block-kadence-infobox kt-info-box4142_70d702-09\"><a class=\"kt-blocks-info-box-link-wrap info-box-link kt-blocks-info-box-media-align-left kt-info-halign-left\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/www.linkedin.com\/in\/mathieuboisvert\/\"><div class=\"kt-blocks-info-box-media-container\"><div class=\"kt-blocks-info-box-media kt-info-media-animate-none\"><div class=\"kadence-info-box-image-inner-intrisic-container\"><div class=\"kadence-info-box-image-intrisic kt-info-animate-none\"><div class=\"kadence-info-box-image-inner-intrisic\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.kuriosit.ca\/wp-content\/uploads\/2025\/01\/Mathieu-Boisvert.jpg\" alt=\"\" width=\"384\" height=\"384\" class=\"kt-info-box-image wp-image-4561\" title=\"\"><\/div><\/div><\/div><\/div><\/div><div class=\"kt-infobox-textcontent\"><p class=\"kt-blocks-info-box-text\">Par Mathieu Boisvert <\/p><\/div><\/a><\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading4142_805c1b-ab, .wp-block-kadence-advancedheading.kt-adv-heading4142_805c1b-ab[data-kb-block=\"kb-adv-heading4142_805c1b-ab\"]{font-size:var(--global-kb-font-size-lg, 2rem);font-style:normal;text-transform:none;}.wp-block-kadence-advancedheading.kt-adv-heading4142_805c1b-ab mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading4142_805c1b-ab[data-kb-block=\"kb-adv-heading4142_805c1b-ab\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading4142_805c1b-ab img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading4142_805c1b-ab[data-kb-block=\"kb-adv-heading4142_805c1b-ab\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading4142_805c1b-ab wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading4142_805c1b-ab\">Qu&rsquo;est-ce qu&rsquo;un signal d&rsquo;action ?<\/h2>\n\n\n<style>.kb-row-layout-id4142_dac684-92 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id4142_dac684-92 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id4142_dac684-92 > .kt-row-column-wrap{column-gap:80px;row-gap:20px;max-width:var( --global-content-width, 1440px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-right:var(--global-kb-spacing-xl, 4rem);padding-bottom:var(--global-kb-spacing-md, 2rem);padding-left:var(--global-kb-spacing-xl, 4rem);grid-template-columns:minmax(0, calc(65% - ((80px * 1 )\/2)))minmax(0, calc(35% - ((80px * 1 )\/2)));}.kb-row-layout-id4142_dac684-92 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id4142_dac684-92 > .kt-row-column-wrap{padding-top:var(--global-kb-spacing-xl, 4rem);padding-bottom:var(--global-kb-spacing-xl, 4rem);grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id4142_dac684-92 > .kt-row-column-wrap{padding-top:48px;padding-right:10px;padding-bottom:48px;padding-left:10px;grid-template-columns:minmax(0, 1fr);}}<\/style><section class=\"kb-row-layout-wrap kb-row-layout-id4142_dac684-92 alignfull wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-row kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column4142_bfb412-c2 > .kt-inside-inner-col,.kadence-column4142_bfb412-c2 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column4142_bfb412-c2 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column4142_bfb412-c2 > .kt-inside-inner-col{flex-direction:column;}.kadence-column4142_bfb412-c2 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column4142_bfb412-c2 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column4142_bfb412-c2{position:relative;}@media all and (max-width: 1024px){.kadence-column4142_bfb412-c2 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column4142_bfb412-c2 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column4142_bfb412-c2, .kt-inside-inner-col > .kadence-column4142_bfb412-c2:not(.specificity){margin-right:var(--global-kb-spacing-md, 2rem);margin-left:var(--global-kb-spacing-md, 2rem);}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column4142_bfb412-c2\"><div class=\"kt-inside-inner-col\">\n<p class=\"wp-block-paragraph\">Lorsque je conduis ma voiture, j\u2019ai un cadran qui m\u2019indique ma vitesse et un panneau qui signale la limite permise. J\u2019ai donc tous les \u00e9l\u00e9ments n\u00e9cessaires pour respecter les limites de vitesse en tout temps. Bien que je doive rester attentif et que mon exp\u00e9rience de conducteur me permette de d\u00e9duire la vitesse appropri\u00e9e dans certaines situations, il peut arriver que je ne remarque pas un panneau signalant un changement de limite. Dans ce cas, je risque d\u2019\u00eatre en infraction jusqu\u2019au prochain panneau. Ces deux \u00e9l\u00e9ments sont des exemples d\u2019indicateurs qui mesurent et informent.<\/p>\n<\/div><\/div>\n\n\n<style>.kadence-column4142_b303e0-47 > .kt-inside-inner-col,.kadence-column4142_b303e0-47 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column4142_b303e0-47 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column4142_b303e0-47 > .kt-inside-inner-col{flex-direction:column;}.kadence-column4142_b303e0-47 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column4142_b303e0-47 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column4142_b303e0-47{position:relative;}@media all and (max-width: 1024px){.kadence-column4142_b303e0-47 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column4142_b303e0-47 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column4142_b303e0-47\"><div class=\"kt-inside-inner-col\"><style>.kb-image4142_9ec3f2-59 .kb-image-has-overlay:after{opacity:0.3;border-top-left-radius:30px;border-top-right-radius:30px;border-bottom-right-radius:30px;border-bottom-left-radius:30px;}.kb-image4142_9ec3f2-59 img.kb-img, .kb-image4142_9ec3f2-59 .kb-img img{border-top-left-radius:30px;border-top-right-radius:30px;border-bottom-right-radius:30px;border-bottom-left-radius:30px;}@media all and (max-width: 767px){.wp-block-kadence-image.kb-image4142_9ec3f2-59:not(.kb-specificity-added):not(.kb-extra-specificity-added){margin-right:var(--global-kb-spacing-md, 2rem);margin-left:var(--global-kb-spacing-md, 2rem);}}<\/style>\n<figure class=\"wp-block-kadence-image kb-image4142_9ec3f2-59 size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"600\" src=\"https:\/\/www.kuriosit.ca\/wp-content\/uploads\/2025\/01\/Indicateur-visuel-vitesse.png\" alt=\"\" class=\"kb-img wp-image-4165\" title=\"\" srcset=\"https:\/\/www.kuriosit.ca\/wp-content\/uploads\/2025\/01\/Indicateur-visuel-vitesse.png 1000w, https:\/\/www.kuriosit.ca\/wp-content\/uploads\/2025\/01\/Indicateur-visuel-vitesse-768x461.png 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n<\/div><\/div>\n\n<\/div><\/section>\n\n\n<p class=\"wp-block-paragraph\">Avec mon application de navigation, j\u2019ai un autre outil : un indicateur qui compare ma vitesse \u00e0 la limite permise. Si je d\u00e9passe la limite, un signal rouge m\u2019alerte imm\u00e9diatement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Il s\u2019agit d\u2019un bel exemple d\u2019un <strong>signal d&rsquo;action<\/strong>, c\u2019est \u00e0 dire, qui pousse \u00e0 agir. Dans ce cas ralentir pour respecter la limite de vitesse et \u00e9viter une contravention.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sur la base de cet exemple, je me demande parfois :<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading4142_739526-9e, .wp-block-kadence-advancedheading.kt-adv-heading4142_739526-9e[data-kb-block=\"kb-adv-heading4142_739526-9e\"]{max-width:900px;margin-right:auto;margin-left:auto;padding-top:var(--global-kb-spacing-lg, 3rem);padding-right:var(--global-kb-spacing-lg, 3rem);padding-bottom:var(--global-kb-spacing-lg, 3rem);padding-left:var(--global-kb-spacing-lg, 3rem);margin-bottom:var(--global-kb-spacing-lg, 3rem);text-align:center;font-size:var(--global-kb-font-size-md, 1.25rem);line-height:1.6;font-style:normal;text-shadow:1px 1px 1px rgba(0, 0, 0, 0.2);border-top:0px solid var(--global-palette1, #3182CE);border-right:0px solid var(--global-palette1, #3182CE);border-bottom:0px solid var(--global-palette1, #3182CE);border-left:0px solid var(--global-palette1, #3182CE);border-top-left-radius:30px;border-top-right-radius:30px;border-bottom-right-radius:30px;border-bottom-left-radius:30px;}.wp-block-kadence-advancedheading.kt-adv-heading4142_739526-9e mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading4142_739526-9e[data-kb-block=\"kb-adv-heading4142_739526-9e\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading4142_739526-9e img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading4142_739526-9e[data-kb-block=\"kb-adv-heading4142_739526-9e\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading4142_739526-9e, .wp-block-kadence-advancedheading.kt-adv-heading4142_739526-9e[data-kb-block=\"kb-adv-heading4142_739526-9e\"]{text-shadow:1px 1px 1px rgba(0, 0, 0, 0.2);border-top:0px solid var(--global-palette1, #3182CE);border-right:0px solid var(--global-palette1, #3182CE);border-bottom:0px solid var(--global-palette1, #3182CE);border-left:0px solid var(--global-palette1, #3182CE);}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading4142_739526-9e, .wp-block-kadence-advancedheading.kt-adv-heading4142_739526-9e[data-kb-block=\"kb-adv-heading4142_739526-9e\"]{text-shadow:1px 1px 1px rgba(0, 0, 0, 0.2);border-top:0px solid var(--global-palette1, #3182CE);border-right:0px solid var(--global-palette1, #3182CE);border-bottom:0px solid var(--global-palette1, #3182CE);border-left:0px solid var(--global-palette1, #3182CE);}}<\/style>\n<h3 class=\"kt-adv-heading4142_739526-9e wp-block-kadence-advancedheading has-theme-palette-7-background-color has-background\" data-kb-block=\"kb-adv-heading4142_739526-9e\">Les indicateurs de gestion de mon \u00e9quipe sont-ils principalement utilis\u00e9s pour prendre des mesures, informer ou faciliter la prise de d\u00e9cision ? Quels indicateurs auraient avantage \u00e0 devenir des signaux d&rsquo;action ?<\/h3>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading4142_c104e1-66, .wp-block-kadence-advancedheading.kt-adv-heading4142_c104e1-66[data-kb-block=\"kb-adv-heading4142_c104e1-66\"]{font-size:var(--global-kb-font-size-lg, 2rem);font-style:normal;text-transform:none;}.wp-block-kadence-advancedheading.kt-adv-heading4142_c104e1-66 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading4142_c104e1-66[data-kb-block=\"kb-adv-heading4142_c104e1-66\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading4142_c104e1-66 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading4142_c104e1-66[data-kb-block=\"kb-adv-heading4142_c104e1-66\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading4142_c104e1-66 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading4142_c104e1-66\">La mise en pratique<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Voici un cas d\u2019esp\u00e8ce de cette r\u00e9flexion. Lorsque j\u2019accompagne les \u00e9quipes de services qui travaillent en mode op\u00e9ration, j\u2019aime bien utiliser un graphique du suivi du temps de traitement (<em>lead time<\/em>).<\/p>\n\n\n<style>.kb-image4142_d5557e-2b .kb-image-has-overlay:after{opacity:0.3;border-top-left-radius:30px;border-top-right-radius:30px;border-bottom-right-radius:30px;border-bottom-left-radius:30px;}.kb-image4142_d5557e-2b img.kb-img, .kb-image4142_d5557e-2b .kb-img img{border-top:3px solid var(--global-palette7, #EDF2F7);border-right:3px solid var(--global-palette7, #EDF2F7);border-bottom:3px solid var(--global-palette7, #EDF2F7);border-left:3px solid var(--global-palette7, #EDF2F7);border-top-left-radius:30px;border-top-right-radius:30px;border-bottom-right-radius:30px;border-bottom-left-radius:30px;}@media all and (max-width: 1024px){.kb-image4142_d5557e-2b img.kb-img, .kb-image4142_d5557e-2b .kb-img img{border-top:3px solid var(--global-palette7, #EDF2F7);border-right:3px solid var(--global-palette7, #EDF2F7);border-bottom:3px solid var(--global-palette7, #EDF2F7);border-left:3px solid var(--global-palette7, #EDF2F7);}}@media all and (max-width: 767px){.kb-image4142_d5557e-2b img.kb-img, .kb-image4142_d5557e-2b .kb-img img{border-top:3px solid var(--global-palette7, #EDF2F7);border-right:3px solid var(--global-palette7, #EDF2F7);border-bottom:3px solid var(--global-palette7, #EDF2F7);border-left:3px solid var(--global-palette7, #EDF2F7);}}<\/style>\n<div class=\"wp-block-kadence-image kb-image4142_d5557e-2b\"><figure class=\"aligncenter size-medium_large\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"501\" src=\"https:\/\/www.kuriosit.ca\/wp-content\/uploads\/2025\/01\/Rapport-du-temps-de-traitement-768x501.png\" alt=\"\" class=\"kb-img wp-image-4178\" title=\"\" srcset=\"https:\/\/www.kuriosit.ca\/wp-content\/uploads\/2025\/01\/Rapport-du-temps-de-traitement-768x501.png 768w, https:\/\/www.kuriosit.ca\/wp-content\/uploads\/2025\/01\/Rapport-du-temps-de-traitement-1536x1002.png 1536w, https:\/\/www.kuriosit.ca\/wp-content\/uploads\/2025\/01\/Rapport-du-temps-de-traitement-2048x1336.png 2048w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">C\u2019est un graphique qui permet \u00e0 une \u00e9quipe de conna\u00eetre sa capacit\u00e9 actuelle pour aider \u00e0 d\u00e9finir une entente de services. Par exemple, avec le graphique pr\u00e9c\u00e9dent, une \u00e9quipe peut affirmer en respect de sa capacit\u00e9 que leurs clients peuvent s\u2019attendre \u00e0 un temps de r\u00e9solution des demandes en moins de 21 jours dans 95% des cas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Une fois que l\u2019entente de service est \u00e9tablie, \u00e0 quoi peut encore nous servir ce graphique ? Il peut permettre de suivre les <em>lead times<\/em> \u00e0 travers le temps pour v\u00e9rifier que l\u2019entente de service est respect\u00e9e. Il permet \u00e9galement de v\u00e9rifier si nos actions d\u2019am\u00e9lioration ont un impact positif sur les temps de traitement. Mais il s\u2019agit d\u2019actions r\u00e9actives analysant le pass\u00e9.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour utiliser le graphique comme un signal d&rsquo;action, nous pouvons \u00e9tablir une r\u00e8gle d\u2019\u00e9quipe telle que de lancer une investigation chaque fois que l\u2019\u00e2ge d\u2019un item d\u00e9passe un certain seuil. Par exemple, pour les items dont l\u2019\u00e2ge est :<\/p>\n\n\n<style>.wp-block-kadence-iconlist.kt-svg-icon-list-items4142_922094-32:not(.this-stops-third-party-issues){margin-top:0px;margin-bottom:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items4142_922094-32 ul.kt-svg-icon-list:not(.this-prevents-issues):not(.this-stops-third-party-issues):not(.tijsloc){margin-top:0px;margin-right:0px;margin-bottom:var(--global-kb-spacing-sm, 1.5rem);margin-left:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items4142_922094-32 ul.kt-svg-icon-list{grid-row-gap:5px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items4142_922094-32 .kb-svg-icon-wrap{color:var(--global-palette2, #2B6CB0);}.wp-block-kadence-iconlist.kt-svg-icon-list-items4142_922094-32 ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap .kt-svg-icon-list-single{margin-right:10px;}.kt-svg-icon-list-items4142_922094-32 ul.kt-svg-icon-list .kt-svg-icon-list-level-0 .kt-svg-icon-list-single svg{font-size:20px;}<\/style>\n<div class=\"wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items4142_922094-32 kt-svg-icon-list-columns-1 alignnone kt-list-icon-aligntop\"><ul class=\"kt-svg-icon-list\"><style>.kt-svg-icon-list-item-4142_47c413-22 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-4142_47c413-22\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>Entre 0-17 jours <\/strong>: aucune action. Tout se d\u00e9roule bien, comme attendu.<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-4142_ac7265-c3 .kt-svg-icon-list-single{color:#d3d119 !important;}.kt-svg-icon-list-item-4142_ac7265-c3 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-4142_ac7265-c3\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_alertCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><line x1=\"12\" y1=\"8\" x2=\"12\" y2=\"12\"\/><line x1=\"12\" y1=\"16\" x2=\"12\" y2=\"16\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>Au-del\u00e0 de 17 jours<\/strong> : l\u2019\u00e9quipe devrait porter attention \u00e0 l\u2019item, parce que c\u2019est un possible candidat \u00e0 d\u00e9passer notre entente de service de 21 jours. Il est temps de r\u00e9fl\u00e9chir \u00e0 comment on peut agir pour \u00e9viter cette d\u00e9rive.<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-4142_c12225-45 .kt-svg-icon-list-single{color:#b61919 !important;}.kt-svg-icon-list-item-4142_c12225-45 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-4142_c12225-45\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_xCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><line x1=\"15\" y1=\"9\" x2=\"9\" y2=\"15\"\/><line x1=\"9\" y1=\"9\" x2=\"15\" y2=\"15\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>Au-del\u00e0 de 21 jours <\/strong>: il est trop tard pour pr\u00e9venir la situation. On peut entamer une discussion pour savoir si c\u2019\u00e9tait un cas exceptionnel sur lequel nous n\u2019avions pas de contr\u00f4le ou un cas qui m\u00e9rite un plan d\u2019action pour \u00e9viter qu\u2019il se r\u00e9p\u00e8te.<\/span><\/li>\n<\/ul><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Cette nouvelle r\u00e8gle d\u2019\u00e9quipe invite maintenant \u00e0 l\u2019action. Cependant, la forme visuelle du rapport <em>lead time<\/em> n\u2019est probablement pas la meilleure pour les membres de mon \u00e9quipe. Ce qui m\u2019am\u00e8ne \u00e0 me demander :<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading4142_5f44dc-33, .wp-block-kadence-advancedheading.kt-adv-heading4142_5f44dc-33[data-kb-block=\"kb-adv-heading4142_5f44dc-33\"]{max-width:900px;margin-right:auto;margin-left:auto;padding-top:var(--global-kb-spacing-lg, 3rem);padding-right:var(--global-kb-spacing-lg, 3rem);padding-bottom:var(--global-kb-spacing-lg, 3rem);padding-left:var(--global-kb-spacing-lg, 3rem);margin-bottom:var(--global-kb-spacing-lg, 3rem);text-align:center;font-size:var(--global-kb-font-size-md, 1.25rem);line-height:1.6;font-style:normal;text-shadow:1px 1px 1px rgba(0, 0, 0, 0.2);border-top:0px solid var(--global-palette1, #3182CE);border-right:0px solid var(--global-palette1, #3182CE);border-bottom:0px solid var(--global-palette1, #3182CE);border-left:0px solid var(--global-palette1, #3182CE);border-top-left-radius:30px;border-top-right-radius:30px;border-bottom-right-radius:30px;border-bottom-left-radius:30px;}.wp-block-kadence-advancedheading.kt-adv-heading4142_5f44dc-33 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading4142_5f44dc-33[data-kb-block=\"kb-adv-heading4142_5f44dc-33\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading4142_5f44dc-33 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading4142_5f44dc-33[data-kb-block=\"kb-adv-heading4142_5f44dc-33\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading4142_5f44dc-33, .wp-block-kadence-advancedheading.kt-adv-heading4142_5f44dc-33[data-kb-block=\"kb-adv-heading4142_5f44dc-33\"]{text-shadow:1px 1px 1px rgba(0, 0, 0, 0.2);border-top:0px solid var(--global-palette1, #3182CE);border-right:0px solid var(--global-palette1, #3182CE);border-bottom:0px solid var(--global-palette1, #3182CE);border-left:0px solid var(--global-palette1, #3182CE);}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading4142_5f44dc-33, .wp-block-kadence-advancedheading.kt-adv-heading4142_5f44dc-33[data-kb-block=\"kb-adv-heading4142_5f44dc-33\"]{text-shadow:1px 1px 1px rgba(0, 0, 0, 0.2);border-top:0px solid var(--global-palette1, #3182CE);border-right:0px solid var(--global-palette1, #3182CE);border-bottom:0px solid var(--global-palette1, #3182CE);border-left:0px solid var(--global-palette1, #3182CE);}}<\/style>\n<h3 class=\"kt-adv-heading4142_5f44dc-33 wp-block-kadence-advancedheading has-theme-palette-7-background-color has-background\" data-kb-block=\"kb-adv-heading4142_5f44dc-33\">Comment transformer cet indicateur pour qu&rsquo;il devienne un signal d&rsquo;action plus utile aux membres de mon \u00e9quipe ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Comme mon \u00e9quipe utilise un tableau Kanban pour suivre le flot de leur travail, il serait int\u00e9ressant d\u2019int\u00e9grer l\u2019indicateur \u00e0 m\u00eame leur outil de travail. Par exemple, changer la couleur de la carte selon la mesure du <em>lead time<\/em> :<\/p>\n\n\n<style>.wp-block-kadence-iconlist.kt-svg-icon-list-items4142_41bcaf-ce:not(.this-stops-third-party-issues){margin-top:0px;margin-bottom:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items4142_41bcaf-ce ul.kt-svg-icon-list:not(.this-prevents-issues):not(.this-stops-third-party-issues):not(.tijsloc){margin-top:0px;margin-right:0px;margin-bottom:var(--global-kb-spacing-sm, 1.5rem);margin-left:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items4142_41bcaf-ce ul.kt-svg-icon-list{grid-row-gap:5px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items4142_41bcaf-ce .kb-svg-icon-wrap{color:var(--global-palette2, #2B6CB0);}.wp-block-kadence-iconlist.kt-svg-icon-list-items4142_41bcaf-ce ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap .kt-svg-icon-list-single{margin-right:10px;}.kt-svg-icon-list-items4142_41bcaf-ce ul.kt-svg-icon-list .kt-svg-icon-list-level-0 .kt-svg-icon-list-single svg{font-size:20px;}<\/style>\n<div class=\"wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items4142_41bcaf-ce kt-svg-icon-list-columns-1 alignnone kt-list-icon-aligntop\"><ul class=\"kt-svg-icon-list\"><style>.kt-svg-icon-list-item-4142_d9c4b8-92 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-4142_d9c4b8-92\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>Rien <\/strong>: pour les tickets \u00e2g\u00e9s de 17 jours et moins. Aucun suivi particulier.<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-4142_3213c6-33 .kt-svg-icon-list-single{color:#d3d119 !important;}.kt-svg-icon-list-item-4142_3213c6-33 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-4142_3213c6-33\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_alertCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><line x1=\"12\" y1=\"8\" x2=\"12\" y2=\"12\"\/><line x1=\"12\" y1=\"16\" x2=\"12\" y2=\"16\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>Jaune<\/strong> : pour les tickets de plus de 17 jours. Il faut porter attention \u00e0 cette demande pour \u00e9viter qu\u2019elle d\u00e9rive.<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-4142_62e77c-45 .kt-svg-icon-list-single{color:#b61919 !important;}.kt-svg-icon-list-item-4142_62e77c-45 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-4142_62e77c-45\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_xCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><line x1=\"15\" y1=\"9\" x2=\"9\" y2=\"15\"\/><line x1=\"9\" y1=\"9\" x2=\"15\" y2=\"15\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>Rouge <\/strong>: pour les tickets de plus de 21 jours. Il faut, si c\u2019est un cas r\u00e9p\u00e9table, faire une analyse cause\/racine pour \u00e9viter que cette situation se reproduise.<\/span><\/li>\n<\/ul><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Cet exemple d\u00e9montre comment nous avons r\u00e9ussi \u00e0 mettre en place un signal d&rsquo;action pour nous aider \u00e0 offrir un service fiable et alimenter l\u2019am\u00e9lioration continue, sur deux niveaux :<\/p>\n\n\n<style>.wp-block-kadence-iconlist.kt-svg-icon-list-items4142_ec1d30-3d:not(.this-stops-third-party-issues){margin-top:0px;margin-bottom:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items4142_ec1d30-3d ul.kt-svg-icon-list:not(.this-prevents-issues):not(.this-stops-third-party-issues):not(.tijsloc){margin-top:0px;margin-right:0px;margin-bottom:var(--global-kb-spacing-sm, 1.5rem);margin-left:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items4142_ec1d30-3d ul.kt-svg-icon-list{grid-row-gap:5px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items4142_ec1d30-3d ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap .kt-svg-icon-list-single{margin-right:10px;}.kt-svg-icon-list-items4142_ec1d30-3d ul.kt-svg-icon-list .kt-svg-icon-list-level-0 .kt-svg-icon-list-single svg{font-size:20px;}<\/style>\n<div class=\"wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items4142_ec1d30-3d kt-svg-icon-list-columns-1 alignnone\"><ul class=\"kt-svg-icon-list\"><style>.kt-svg-icon-list-item-4142_b0704e-73 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-4142_b0704e-73\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_circle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Un indicateur pour l\u2019\u00e9quipe, pour proactivement assurer un bon service aux clients<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-4142_5c7f3a-7e .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-4142_5c7f3a-7e\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_circle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Un indicateur pour le gestionnaire, pour v\u00e9rifier le respect de l\u2019entente de service et soutenir l\u2019am\u00e9lioration continue<\/span><\/li>\n<\/ul><\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading4142_1d7020-95, .wp-block-kadence-advancedheading.kt-adv-heading4142_1d7020-95[data-kb-block=\"kb-adv-heading4142_1d7020-95\"]{max-width:900px;margin-right:auto;margin-left:auto;padding-top:var(--global-kb-spacing-lg, 3rem);padding-right:var(--global-kb-spacing-lg, 3rem);padding-bottom:var(--global-kb-spacing-lg, 3rem);padding-left:var(--global-kb-spacing-lg, 3rem);margin-bottom:var(--global-kb-spacing-lg, 3rem);text-align:center;font-size:var(--global-kb-font-size-md, 1.25rem);line-height:1.6;font-style:normal;text-shadow:1px 1px 1px rgba(0, 0, 0, 0.2);border-top:0px solid var(--global-palette1, #3182CE);border-right:0px solid var(--global-palette1, #3182CE);border-bottom:0px solid var(--global-palette1, #3182CE);border-left:0px solid var(--global-palette1, #3182CE);border-top-left-radius:30px;border-top-right-radius:30px;border-bottom-right-radius:30px;border-bottom-left-radius:30px;}.wp-block-kadence-advancedheading.kt-adv-heading4142_1d7020-95 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading4142_1d7020-95[data-kb-block=\"kb-adv-heading4142_1d7020-95\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading4142_1d7020-95 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading4142_1d7020-95[data-kb-block=\"kb-adv-heading4142_1d7020-95\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading4142_1d7020-95, .wp-block-kadence-advancedheading.kt-adv-heading4142_1d7020-95[data-kb-block=\"kb-adv-heading4142_1d7020-95\"]{text-shadow:1px 1px 1px rgba(0, 0, 0, 0.2);border-top:0px solid var(--global-palette1, #3182CE);border-right:0px solid var(--global-palette1, #3182CE);border-bottom:0px solid var(--global-palette1, #3182CE);border-left:0px solid var(--global-palette1, #3182CE);}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading4142_1d7020-95, .wp-block-kadence-advancedheading.kt-adv-heading4142_1d7020-95[data-kb-block=\"kb-adv-heading4142_1d7020-95\"]{text-shadow:1px 1px 1px rgba(0, 0, 0, 0.2);border-top:0px solid var(--global-palette1, #3182CE);border-right:0px solid var(--global-palette1, #3182CE);border-bottom:0px solid var(--global-palette1, #3182CE);border-left:0px solid var(--global-palette1, #3182CE);}}<\/style>\n<h3 class=\"kt-adv-heading4142_1d7020-95 wp-block-kadence-advancedheading has-theme-palette-7-background-color has-background\" data-kb-block=\"kb-adv-heading4142_1d7020-95\">Et vous, quels indicateurs de mesure et informationnels aimeriez convertir en signal d\u2019action ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Image d&rsquo;en-t\u00eate tir\u00e9e de \u00a9 <a href=\"https:\/\/www.123rf.com\/profile_rawpixel\" target=\"_blank\" rel=\"noopener\">rawpixel<\/a>, <a href=\"https:\/\/www.123rf.com\/free-images\/\" target=\"_blank\" rel=\"noopener\">123RF Free Images<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>What is an action signal? When I drive my car, I have a dial that tells me how fast I'm going and a sign that indicates the speed limit. So I have everything I need to keep within the speed limit at all times. Although I have to remain attentive and my driving experience allows me to...<\/p>","protected":false},"author":39,"featured_media":4186,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"categories":[45],"tags":[],"class_list":["post-4142","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gestion"],"acf":[],"taxonomy_info":{"category":[{"value":45,"label":"Gestion"}]},"featured_image_src_large":["https:\/\/www.kuriosit.ca\/wp-content\/uploads\/2025\/01\/Indicateurs-incitatifs-scaled.jpg",2560,1874,false],"author_info":{"display_name":"adminti","author_link":"https:\/\/www.kuriosit.ca\/en\/author\/adminti\/"},"comment_info":0,"category_info":[{"term_id":45,"name":"Gestion","slug":"gestion","term_group":0,"term_taxonomy_id":45,"taxonomy":"category","description":"","parent":0,"count":2,"filter":"raw","cat_ID":45,"category_count":2,"category_description":"","cat_name":"Gestion","category_nicename":"gestion","category_parent":0}],"tag_info":false,"_links":{"self":[{"href":"https:\/\/www.kuriosit.ca\/en\/wp-json\/wp\/v2\/posts\/4142","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.kuriosit.ca\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.kuriosit.ca\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.kuriosit.ca\/en\/wp-json\/wp\/v2\/users\/39"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kuriosit.ca\/en\/wp-json\/wp\/v2\/comments?post=4142"}],"version-history":[{"count":0,"href":"https:\/\/www.kuriosit.ca\/en\/wp-json\/wp\/v2\/posts\/4142\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.kuriosit.ca\/en\/wp-json\/wp\/v2\/media\/4186"}],"wp:attachment":[{"href":"https:\/\/www.kuriosit.ca\/en\/wp-json\/wp\/v2\/media?parent=4142"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.kuriosit.ca\/en\/wp-json\/wp\/v2\/categories?post=4142"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.kuriosit.ca\/en\/wp-json\/wp\/v2\/tags?post=4142"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}