{"id":4683,"date":"2025-03-14T11:34:46","date_gmt":"2025-03-14T15:34:46","guid":{"rendered":"https:\/\/dev.kuriosit.ca\/?p=4683"},"modified":"2025-04-08T15:17:42","modified_gmt":"2025-04-08T19:17:42","slug":"the-challenge-of-implementing-management-software","status":"publish","type":"post","link":"https:\/\/www.kuriosit.ca\/en\/le-defi-dimplantation-dun-logiciel-de-gestion\/","title":{"rendered":"The challenge of implementing management software"},"content":{"rendered":"<style>.wp-block-kadence-column.kb-section-dir-horizontal > .kt-inside-inner-col > .kt-info-box4683_a2d178-81 .kt-blocks-info-box-link-wrap{max-width:unset;}.kt-info-box4683_a2d178-81 .kt-blocks-info-box-link-wrap{border-top:0px solid var(u002du002dglobal-palette7, #eeeeee);border-right:0px solid var(u002du002dglobal-palette7, #eeeeee);border-bottom:0px solid var(u002du002dglobal-palette7, #eeeeee);border-left:0px solid var(u002du002dglobal-palette7, #eeeeee);border-top-left-radius:0px;background:#ffffff;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.kt-info-box4683_a2d178-81.wp-block-kadence-infobox{max-width:100%;}.kt-info-box4683_a2d178-81 .kadence-info-box-image-inner-intrisic-container{max-width:100px;}.kt-info-box4683_a2d178-81 .kadence-info-box-image-inner-intrisic-container .kadence-info-box-image-intrisic{padding-bottom:100%;width:384px;height:0px;max-width:100%;}.kt-info-box4683_a2d178-81 .kadence-info-box-icon-container .kt-info-svg-icon, .kt-info-box4683_a2d178-81 .kt-info-svg-icon-flip, .kt-info-box4683_a2d178-81 .kt-blocks-info-box-number{font-size:50px;}.kt-info-box4683_a2d178-81 .kt-blocks-info-box-media{border-radius:200px;overflow:hidden;border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;padding-top:20px;padding-right:20px;padding-bottom:20px;padding-left:20px;margin-top:0px;margin-right:10px;margin-bottom:0px;margin-left:0px;}.kt-info-box4683_a2d178-81 .kt-blocks-info-box-media .kadence-info-box-image-intrisic img{border-radius:200px;}.kt-info-box4683_a2d178-81 .kt-infobox-textcontent h2.kt-blocks-info-box-title{padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:5px;margin-right:0px;margin-bottom:10px;margin-left:0px;}.kt-info-box4683_a2d178-81 .kt-infobox-textcontent .kt-blocks-info-box-text{color:var(--global-palette3, #1A202C);}.wp-block-kadence-infobox.kt-info-box4683_a2d178-81 .kt-blocks-info-box-text{font-size:18px;font-weight:400;}.kt-info-box4683_a2d178-81 .kt-blocks-info-box-link-wrap:hover .kt-blocks-info-box-text{color:var(--global-palette1, #3182CE);}.kt-info-box4683_a2d178-81 .kt-blocks-info-box-learnmore{background:transparent;border-width:0px 0px 0px 0px;padding-top:4px;padding-right:8px;padding-bottom:4px;padding-left:8px;margin-top:10px;margin-right:0px;margin-bottom:10px;margin-left:0px;}@media all and (max-width: 1024px){.kt-info-box4683_a2d178-81 .kt-blocks-info-box-link-wrap{border-top:0px solid var(u002du002dglobal-palette7, #eeeeee);border-right:0px solid var(u002du002dglobal-palette7, #eeeeee);border-bottom:0px solid var(u002du002dglobal-palette7, #eeeeee);border-left:0px solid var(u002du002dglobal-palette7, #eeeeee);}}@media all and (max-width: 767px){.kt-info-box4683_a2d178-81 .kt-blocks-info-box-link-wrap{border-top:0px solid var(u002du002dglobal-palette7, #eeeeee);border-right:0px solid var(u002du002dglobal-palette7, #eeeeee);border-bottom:0px solid var(u002du002dglobal-palette7, #eeeeee);border-left:0px solid var(u002du002dglobal-palette7, #eeeeee);}}<\/style>\n<div class=\"wp-block-kadence-infobox kt-info-box4683_a2d178-81\"><a class=\"kt-blocks-info-box-link-wrap info-box-link kt-blocks-info-box-media-align-left kt-info-halign-left\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/www.linkedin.com\/in\/mathieuboisvert\/\"><div class=\"kt-blocks-info-box-media-container\"><div class=\"kt-blocks-info-box-media kt-info-media-animate-none\"><div class=\"kadence-info-box-image-inner-intrisic-container\"><div class=\"kadence-info-box-image-intrisic kt-info-animate-none\"><div class=\"kadence-info-box-image-inner-intrisic\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.kuriosit.ca\/wp-content\/uploads\/2025\/01\/Mathieu-Boisvert.jpg\" alt=\"\" width=\"384\" height=\"384\" class=\"kt-info-box-image wp-image-4561\" title=\"\"><\/div><\/div><\/div><\/div><\/div><div class=\"kt-infobox-textcontent\"><p class=\"kt-blocks-info-box-text\">Par Mathieu Boisvert <\/p><\/div><\/a><\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading4683_720441-f3, .wp-block-kadence-advancedheading.kt-adv-heading4683_720441-f3[data-kb-block=\"kb-adv-heading4683_720441-f3\"]{font-size:var(--global-kb-font-size-lg, 2rem);font-style:normal;text-transform:none;}.wp-block-kadence-advancedheading.kt-adv-heading4683_720441-f3 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading4683_720441-f3[data-kb-block=\"kb-adv-heading4683_720441-f3\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading4683_720441-f3 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading4683_720441-f3[data-kb-block=\"kb-adv-heading4683_720441-f3\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading4683_720441-f3 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading4683_720441-f3\">ERP, SAP, CRM, DMS ? L&rsquo;implantation de ces logiciels de gestion peut \u00eatre complexe. Voici notre approche pour simplifier ce processus.<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Vous avez probablement d\u00e9j\u00e0 entendu une anecdote o\u00f9 la mise en place d\u2019un logiciel de gestion (ERP, SAP, CRM, DMS, etc.) s\u2019est r\u00e9v\u00e9l\u00e9e plus longue ou plus co\u00fbteuse que pr\u00e9vu. Ou encore des implantations o\u00f9 le r\u00e9sultat final n\u2019a pas \u00e9t\u00e9 \u00e0 la hauteur des promesses.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La complexit\u00e9 de la mise en \u0153uvre de tels syst\u00e8mes est souvent sous-estim\u00e9e. Le probl\u00e8me ne r\u00e9side g\u00e9n\u00e9ralement pas dans le choix de la plateforme, mais plut\u00f4t dans l\u2019alignement des processus du client avec ceux du logiciel. En effet, m\u00eame avec un produit de qualit\u00e9 et la bonne volont\u00e9 du fournisseur, si les processus du client ne sont pas suffisamment proches de ceux du syst\u00e8me, le projet devient impr\u00e9visible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Prenons l\u2019exemple du syst\u00e8me Phoenix, con\u00e7u pour g\u00e9rer la paie des employ\u00e9s f\u00e9d\u00e9raux du Canada. Avec 85 000 r\u00e8gles d\u2019affaires \u00e0 couvrir, et ce malgr\u00e9 plusieurs ann\u00e9es d\u2019analyse pr\u00e9alable, il est difficile d\u2019imaginer que toute la complexit\u00e9 du projet ait pu \u00eatre anticip\u00e9e.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">C\u2019est pourquoi les v\u00e9ritables risques li\u00e9s \u00e0 l\u2019implantation d\u2019un logiciel de gestion ne sont pas les d\u00e9passements de d\u00e9lais et de co\u00fbts, mais surtout la faisabilit\u00e9 du projet et la livraison des b\u00e9n\u00e9fices attendus. Et malheureusement, l\u2019analyse en amont des processus n\u2019est pas suffisante pour r\u00e9duire ces types de risques, notamment parce que :<\/p>\n\n\n<style>.wp-block-kadence-iconlist.kt-svg-icon-list-items4683_156646-e9:not(.this-stops-third-party-issues){margin-top:0px;margin-bottom:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items4683_156646-e9 ul.kt-svg-icon-list:not(.this-prevents-issues):not(.this-stops-third-party-issues):not(.tijsloc){margin-top:0px;margin-right:0px;margin-bottom:var(--global-kb-spacing-sm, 1.5rem);margin-left:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items4683_156646-e9 ul.kt-svg-icon-list{grid-row-gap:5px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items4683_156646-e9 ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap .kt-svg-icon-list-single{margin-right:10px;}.kt-svg-icon-list-items4683_156646-e9 ul.kt-svg-icon-list .kt-svg-icon-list-level-0 .kt-svg-icon-list-single svg{font-size:20px;}<\/style>\n<div class=\"wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items4683_156646-e9 kt-svg-icon-list-columns-1 alignnone\"><ul class=\"kt-svg-icon-list\"><style>.kt-svg-icon-list-item-4683_2d24fe-3b .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-4683_2d24fe-3b\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_helpCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M9.09 9a3 3 0 0 1 5.83 1c0 2-3 3-3 3\"\/><line x1=\"12\" y1=\"17\" x2=\"12\" y2=\"17\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Il existe un \u00e9cart significatif entre les processus document\u00e9s et la r\u00e9alit\u00e9 du terrain.<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-4683_8fab57-8a .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-4683_8fab57-8a\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_helpCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M9.09 9a3 3 0 0 1 5.83 1c0 2-3 3-3 3\"\/><line x1=\"12\" y1=\"17\" x2=\"12\" y2=\"17\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">La connaissance des traitements et calculs du syst\u00e8me actuel est souvent incompl\u00e8te ou oubli\u00e9e.<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-4683_d83f32-a4 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-4683_d83f32-a4\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_helpCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M9.09 9a3 3 0 0 1 5.83 1c0 2-3 3-3 3\"\/><line x1=\"12\" y1=\"17\" x2=\"12\" y2=\"17\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Peu de personnes exp\u00e9riment\u00e9es sont en mesure de se souvenir de l\u2019ensemble des r\u00e8gles d\u2019affaires en place.<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-4683_ae25ea-8d .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-4683_ae25ea-8d\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_helpCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M9.09 9a3 3 0 0 1 5.83 1c0 2-3 3-3 3\"\/><line x1=\"12\" y1=\"17\" x2=\"12\" y2=\"17\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Le logiciel du fournisseur, con\u00e7u de mani\u00e8re g\u00e9n\u00e9rique, ne prend pas en compte tous les besoins particuliers de chaque client.<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-4683_e3af35-cc .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-4683_e3af35-cc\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_helpCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M9.09 9a3 3 0 0 1 5.83 1c0 2-3 3-3 3\"\/><line x1=\"12\" y1=\"17\" x2=\"12\" y2=\"17\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Les besoins \u00e9voluent fr\u00e9quemment au cours d\u2019une implantation pouvant s\u2019\u00e9taler sur plusieurs mois, voire plusieurs ann\u00e9es.<\/span><\/li>\n<\/ul><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Nous observons que les gens ne sont pas suffisamment \u00e9duqu\u00e9s sur la gestion de projet empirique. C\u2019est dommage, parce que certains clients en profiteraient. En bref, une approche empirique tient dans ces termes :<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Voici notre fa\u00e7on de faire actuelle (manuelle ou informatique).<\/li>\n\n\n\n<li>Voici les b\u00e9n\u00e9fices souhait\u00e9s avec le nouveau syst\u00e8me (ex.\u202f: rapidit\u00e9 de traitement, r\u00e9duction de l\u2019effort, fiabilit\u00e9 des donn\u00e9es, meilleure prise de d\u00e9cision, etc).<\/li>\n\n\n\n<li>Voici les cas d\u2019usage les plus fr\u00e9quents de nos op\u00e9rations\u202f: pouvons-nous en prendre un et d\u00e9montrer comment le nouveau syst\u00e8me se comporte\u202f?<br>OU<br>Voici les cas d\u2019usage qui doivent s\u2019am\u00e9liorer ou \u00eatre introduits\u202f: pouvons-nous en prendre un et d\u00e9montrer comment le nouveau syst\u00e8me les prend en charge\u202f?<\/li>\n\n\n\n<li>R\u00e9\u00e9valuer la faisabilit\u00e9 du projet et les b\u00e9n\u00e9fices acquis sur la base des r\u00e9sultats de l\u2019\u00e9tape 3.<\/li>\n\n\n\n<li>Reprendre \u00e0 l\u2019\u00e9tape 3 avec le prochain sujet le plus r\u00e9v\u00e9lateur.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Si le choix des sujets est bien ex\u00e9cut\u00e9 \u00e0 l\u2019\u00e9tape 3, alors l\u2019implantation devrait tendre de plus en plus vers le bon syst\u00e8me. Ou sinon, le projet offrira l\u2019option d\u2019arr\u00eater le projet rapidement, parce que les attentes les plus importantes du client s\u2019av\u00e8re insatisfaites.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Avec une approche empirique bien ex\u00e9cut\u00e9e, nous devrions donc ressentir une confiance croissante envers l\u2019implantation, disposer d\u2019options pour nous ajuster ou nous arr\u00eater, et avoir confiance en ce qui s\u2019en vient, plut\u00f4t que d\u2019\u00e9prouver de l\u2019anxi\u00e9t\u00e9 en fin de projet lorsque les ressources de temps et d\u2019argent sont insuffisantes pour redresser le projet.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Image d&rsquo;en-t\u00eate tir\u00e9e de \u00a9 <a href=\"https:\/\/www.123rf.com\/profile_rawpixel\" target=\"_blank\" rel=\"noopener\">rawpixel<\/a>, <a href=\"https:\/\/www.123rf.com\/free-images\/\" target=\"_blank\" rel=\"noopener\">123RF Free Images<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>ERP, SAP, CRM, DMS? Implementing these management software packages can be complex. Here's our approach to simplifying the process. You've probably already heard an anecdote about how the implementation of a management software package (ERP, SAP, CRM, DMS, etc.) turned out to be longer or more costly than expected. Or about the implementation...<\/p>","protected":false},"author":39,"featured_media":4684,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"categories":[45],"tags":[],"class_list":["post-4683","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gestion"],"acf":[],"taxonomy_info":{"category":[{"value":45,"label":"Gestion"}]},"featured_image_src_large":["https:\/\/www.kuriosit.ca\/wp-content\/uploads\/2025\/03\/82961118_l.jpg",2000,1418,false],"author_info":{"display_name":"adminti","author_link":"https:\/\/www.kuriosit.ca\/en\/author\/adminti\/"},"comment_info":0,"category_info":[{"term_id":45,"name":"Gestion","slug":"gestion","term_group":0,"term_taxonomy_id":45,"taxonomy":"category","description":"","parent":0,"count":2,"filter":"raw","cat_ID":45,"category_count":2,"category_description":"","cat_name":"Gestion","category_nicename":"gestion","category_parent":0}],"tag_info":false,"_links":{"self":[{"href":"https:\/\/www.kuriosit.ca\/en\/wp-json\/wp\/v2\/posts\/4683","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.kuriosit.ca\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.kuriosit.ca\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.kuriosit.ca\/en\/wp-json\/wp\/v2\/users\/39"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kuriosit.ca\/en\/wp-json\/wp\/v2\/comments?post=4683"}],"version-history":[{"count":1,"href":"https:\/\/www.kuriosit.ca\/en\/wp-json\/wp\/v2\/posts\/4683\/revisions"}],"predecessor-version":[{"id":4686,"href":"https:\/\/www.kuriosit.ca\/en\/wp-json\/wp\/v2\/posts\/4683\/revisions\/4686"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.kuriosit.ca\/en\/wp-json\/wp\/v2\/media\/4684"}],"wp:attachment":[{"href":"https:\/\/www.kuriosit.ca\/en\/wp-json\/wp\/v2\/media?parent=4683"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.kuriosit.ca\/en\/wp-json\/wp\/v2\/categories?post=4683"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.kuriosit.ca\/en\/wp-json\/wp\/v2\/tags?post=4683"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}