IT Technician - Operations Support

KuriosIT, a subsidiary of GCM Grouptakes to heart the well-being of its employees and their professional fulfillment.

To this end, the company has set up an integration plan for new employees, as well as an ongoing training program. The work environment is young and dynamic. The company encourages good communication and teamwork.

KuriosIT offers a range of attractive benefits, including group insurance and a group RRSP.

Our flexible working policy allows us to offer our employees a wide range of possibilities!
KuriosIT wishes to offer its interested employees the possibility of working in an environment that suits their needs, i.e. in the office and/or at home. We offer employees an excellent work-life balance by providing a flexible work organization solution.

Advantages of joining our team :

  • Dynamic team that likes to help each other succeed in our challenging projects
  • Flexible working hours
  • High-performance equipment and working environment
  • Salary to be discussed according to experience and skills

Job summary :

As an IT Technician - Operations Support, you will provide first-line technical support for users and computerized systems in a manufacturing production environment. You will intervene directly on production equipment, workstations and peripherals to ensure the availability and compliance of operations. Rigor and compliance with procedures are at the heart of this role.

5-day face-to-face position at our customer's site in Montreal.

Main responsibilities:

  • Manage support tickets, service requests and incident records in accordance with documentation procedures
  • Administer user accounts, access requests and password resets in Active Directory and on production equipment, in compliance with access control policies
  • Maintain IT infrastructure inventory and Configuration Management Database (CMDB)
  • Export electronic files in accordance with approved procedures and compliance requirements
  • Perform preventive maintenance on end-user equipment and peripherals
  • Assist engineering and automation teams with basic troubleshooting, system restarts, equipment checks and connectivity validation
  • Keep documentation up to date

Technical requirements :

  • Windows workstation administration
  • Basic Active Directory administration
  • System maintenance activities (patches, upgrades, lifecycle management, inventory management)
  • Hardware management and support (workstations, tablets, peripherals)
  • IT troubleshooting and incident resolution
  • Coordination with external suppliers and service providers on occasion

Please note that the masculine gender is used without discrimination and solely for the sake of brevity.

Home office availableMontreal and Varennes.

Apply at